HOW MUCH IS THE PRICE FOR MY TRIP?

You can find the price of the fare in the app after you have selected your destination and services.

HOW TO USE THE APP?

Follow these 3 simple steps and Dart away:

1. Enter pick-up and drop-off location

2. Select the type of services you want

3. Review and press 'Book Now'

HOW DO I PAY?

Payment can be made using by cash. Payment can also be made using Dart Credits in which you can top-up in the app using your Visa or Mastercard.

WHAT ARE DART'S OPERATING HOURS?

Dart is a 24-hour ride-booking service. Your booking is subject to the availability of drivers at the time of your request. Meanwhile our office operating hours is from 9.00am – 5.30pm on Mondays to Fridays.

HOW MUCH IS A DART CAR RIDE?

You can check the prices via app after entering desired pick-up and drop-off location, and you will be able to review ride details before booking your Dart Car.

I'M HAVING TROUBLE SIGNING IN.

Please try to sign up again. If you are experiencing this, it may be because you signed up before we went live and upgraded our servers! If you are still having trouble, please contact our support team (details at the bottom of the page).

I HAVE REACHED MY DESTINATION BUT WANT TO CONTINUE TO A SECOND DESTINATION, HOW DO I PROCEED?

You would have to make a new booking on the app.

WHY CAN'T I TYPE AN ADDRESS FOR PICK-UP OR DROP-OFF?

Despite Dart having the best available map data in Brunei, the maps still have gaps for this region. We suggest that you input a known landmark, kampung or simpang number nearby and manually drag the pin to the intended destination on the map. We are continuously working on improving this!

HOW DO I APPLY TO BECOME A DART DRIVER?

Click here to register to become a Dart Driver.

I WANT TO BE A DART DRIVER BUT I DON'T OWN A CAR. CAN I STILL QUALIFY?

Of course! But you need a letter of consent from the vehicle's owner before you can use it with Dart.

WHAT ARE THE REQUIREMENTS TO BECOME A DART DRIVER?

• Local / Permanent Resident
• 21 years old and above
• Have a Class 3 AND Class 12 license

WHAT DOCUMENTS DO I NEED TO APPLY?

• Copy of IC
• Copy of Driving License
• Copy of the blue card
• Copy of the car insurance
• Copy of car owner's IC and Driving License (if you are not the car owner)
• Copy of car owner's blue card and insurance (if you are not the car owner. On the insurance,your name MUST be stated as the 2nd driver)
• Your medical results (Form F)(Go to Amaan Clinic to get your medical results)

HOW DO I GET THE CLASS 12 LICENSE?

• After registering on our website and submitting your applications and necessary documents,you are required to attend a one-day training session taught by the Dart Team.

• Take the Class 12 exam at JPD SG Akar. The training session is essential as the topics will be featured in the Class 12 exam.

• JPD will also perform KDN and background checks on all applicants. Once you have passed the Class 12 exam and your background and KDN checks have been cleared, you can proceed to endorse your Class 12 license at JPD Sg Akar.

HOW DO I GET THE DART PERMIT?

• After registering on our website and submitting your applications and necessary documents,you will contacted directly once your permit is ready.

I AM CURRENTLY EMPLOYED IN THE GOVERNMENT SECTOR, AM I ELIGIBLE TO APPLY AS A DART DRIVER ?

• Unfortunately, you would NOT be eligible but you may still apply as a Dart Runner.

WHAT ARE THE REQUIREMENTS TO BECOME A DART RUNNER??

• Local / Permanent Resident
• 21 years old and above
• Have a Class 3 AND Class 12 license

WHAT ARE DART SHUTTLE'S OPERATING HOURS?

Mondays - Thursdays, Saturdays & Sundays

• 11:00 AM - 7:00 PM

Fridays

• 9:00 AM - 12:00 PM
• 2:00 PM - 7:00 PM

(On Fridays, closed for prayers from 12:00 PM - 2:00 PM)

HOW DOES IT WORK AND HOW DO I BOOK A SHUTTLE RIDE?

I WANT TO BECOME A DART RUNNER! HOW DO I SIGN UP?

Click here to register and fill up the necessary forms.

WHAT ARE THE REQUIREMENTS TO BECOME A DART RUNNER??

• Local / Permanent Resident
• 21 years old and above
• Have a Class 3 license

I APPLIED AS A DART RUNNER. CAN I ALSO APPLY TO BECOME A DART DRIVER?

Yes you can! Click here to register to become a Dart Driver

I CAN’T REGISTER IN THE APP.

We suggest you try again and ensure you have internet access in your device. If you still have difficulties on registering, please contact our support line which can be found below.

I CAN’T LOG IN.

There are few possibilities as why you can’t log in. Please make sure you do the steps below:

• Check your GPS settings. Ensure your GPS is switched on and set to high frequency.
• Ensure that your email address and phone number you entered is correct and valid
• Ensure that you allow Dart app to access your device location and have access to internet connection

MY APP HAS AN ERROR (FAILED CONNECT TO SERVER).

If an error occurred, we probably do server maintenance or server down. It might take a while. If you are currently in a ride, please be advise with our driver and contact us as soon as possible.

INCORRECT PASSWORD.

On the login page, tap the “forget password” and provide your email address. You will need to check your email and reset your password from there. Note: if you haven’t receive any email in your inbox, please check your spam messages.

I HAVE A DART PIN ISSUE.

The pin number is sent in your phone number that you have given upon registering. The pin will be given to you via text message. If you have not receive them, we recommend you to try it again and make sure the phone number you entered is correct.

HOW TO CHANGE MY EMAIL AND PHONE NUMBER?

You can change your email and phone number by tapping your profile picture or your name on the side menu. On your profile page, you are able to edit your name, phone number and email. Once you’re done, tap update on the bottom of the screen to confirm your changes.

HOW CAN I VIEW MY RIDES?

From the app menu, tap on “My Trips”. Here you can manage all your upcoming, current, or past rides. All your future rides will be listed under “Upcoming”. If you want to view your ride history, tap on “History” to see a complete list of your past rides with dates, locations and your driver.

I NEED A RECEIPT FOR MY RIDE.

An email will be sent every time you ride with Dart. Ensure that your email is updated in your account details. Note: If you haven’t receive any email from us, please check your spam messages.

I HAVE REACHED MY DESTINATION BUT WANT TO CONTINUE TO A SECOND DESTINATION, HOW DO I PROCEED?

No problem! You may inform the driver of your second stop and the fare is the actual meter reading at end of journey (inclusive of any surcharges and booking fee).

I CAN’T FIND THE ADDRESS FOR PICK-UP OR DROP-OFF.

Despite Dart having the best available map data in Brunei, the maps still have gaps for this region. We suggest that you input a known landmark, kampung or simpang number nearby and manually drag the pin to the intended destination on the map. We are continuously working on improving this!

CAN I BOOK A RIDE VIA DART SUPPORT LINE?

You can call our support line to book a ride with a $2 booking fee. We are more than happy to help you book a ride but we recommend you to book a ride by downloading our app as app booking have no fee.

CAN I BOOK DART IF THE PICK-UP IN BRUNEI & DROP-OFF IN MIRI SARAWAK?

Cross-border travel to Miri (Sarawak) is not available at the moment, however stay tuned to our website and social media for updates!

CAN I BOOK FOR A LATER DATE?

Yes, you can! We have a feature where you can book a ride for a later date or time. It can be found in the summary page of your transportation i.e when you have already chosen your pick up and drop off and after you have chosen your Dart services.

I AM BOOKING A RIDE FOR 4 PASSENGERS, HOW MUCH WILL THE FARE BE?

The price is still the same when you use the app. There is no additional charge for extra passengers. However, if more than 4 passengers, we recommend you to use Dart XL as it can cater maximum 6 passengers.

I AM BRINGING BAGGAGES WITH ME, HOW MUCH WILL THE FARE BE?

The price of your ride is inclusive of baggages. However, there are additional $2 for baggages that are 3 and above. We also recommend you to note down how many passengers and baggage you bring in the "passenger info"

HOW DO I PAY?

Dart uses cash payment, simply pay your driver the indicated amount. You can also pay using Dart Credits in which you can purchase using Visa or Mastercard in the app. You may select your payment preference on the summary page before booking your ride.

HOW DO I TOP UP DART CREDITS?

- Select 'Payment Settings'

- Select 'Top Up Credits'

- Choose 'Credit Card'

- Choose amount of top up and tap 'Buy Top up'

- Enter your bank details and tap 'Buy Now'

HOW IS THE COST CALCULATED?

The estimate for meter given is based on the calculated distance and time traveled based upon navigation data and Taxi meter Tariffs are applied. The estimate does not include surcharges or any time delays and should be used as an indication of cost only.

WHAT IS THE FINAL COST I NEED TO PAY?

For Dart Car the pre-agreed price is the final cost. For Dart Around, if you exceed the number of hours selected, and if there are additional districts, there will be additional charges.

ARE MY DART CREDITS REFUNDABLE?

Unfortunately, once you have topped up your Dart Credits, they are non-refundable. Please check and make sure you have entered the correct amount to top up.

CAN I USE CASH?

Yes, Dart accepts cash payment, simply select your preference on the summary page before booking your ride!